Refund and Returns Policy

At CLT Wholesale Pallets, we want every customer to understand the return process before making a purchase. We offer a 30-day return period on eligible orders, giving you time to inspect your merchandise after delivery.

Because liquidation inventory can include overstock, shelf pulls, open-box items, and customer returns, product condition may vary. We encourage every buyer to review the product description and condition details carefully before ordering.

Returns

You may request a return within 30 days of receiving an eligible order. Before returning anything, please contact our customer support team so we can review your request and provide the correct return instructions.

Returned merchandise should remain in a condition reasonably consistent with how it was received. Whenever possible, include the original packaging, accessories, manuals, and other materials supplied with the product.

We also require proof of purchase, such as your order confirmation, invoice, or receipt, so we can locate and verify your transaction.

Items That May Not Qualify for Return

Some liquidation products may have different return conditions because of their category, condition, or sale terms. Any special restrictions will be stated on the applicable product page when they apply.

Returns requested after the 30-day return period may not qualify for a full refund or exchange. Items that have been significantly altered, damaged after delivery, or returned incomplete may also qualify for only a partial refund or no refund.

Please do not send products directly to a manufacturer or retailer. All approved returns must follow the instructions provided by CLT Wholesale Pallets.

Damaged, Incorrect, or Misrepresented Orders

Please contact us as soon as possible if your order arrives damaged, contains the wrong merchandise, or differs significantly from the description provided at the time of purchase.

We may ask for photographs, delivery documents, packaging images, or other information so our team can review the issue properly.

If we confirm that the merchandise was damaged during delivery, incorrect, or materially different from the listing, we will explain the available resolution.

Refunds

Once an approved return reaches us, our team will inspect the merchandise and confirm whether it meets the return requirements.

We will contact you after completing the inspection. If approved, the refund will be issued whenever possible.

Approved refunds are normally processed within 30 days after inspection. However, your bank or payment provider may require additional time before the funds appear in your account.

Unless otherwise stated, original shipping and freight charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible item because of a change of mind or another reason unrelated to our error.

If we confirm that you received an incorrect or qualifying damaged item, CLT Wholesale Pallets will provide instructions regarding the applicable return shipping arrangements.

For valuable merchandise, we recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Exchanges

If you would prefer an exchange instead of a refund, please contact our customer support team before sending the merchandise back.

Exchange availability depends on current inventory. Since liquidation stock changes regularly, the exact product, model, size, color, or pallet configuration may no longer be available.

If the requested replacement is unavailable, we will discuss another suitable option based on your approved return.

Liquidation Merchandise Conditions

Liquidation inventory is different from standard retail merchandise. A pallet may include new overstock, open-box goods, shelf pulls, damaged packaging, or customer returns, depending on the listing.

Normal variations that were clearly disclosed in the product description do not automatically make an order defective. Buyers should review the stated condition, quantity, manifest details, and product notes before purchasing.

How to Start a Return

To request a return, contact our support team and provide your name, order number, purchase details, and the reason for your return.

Please wait for return approval and instructions before shipping merchandise back. Sending an item without authorization may cause delays in processing your return.

Contact CLT Wholesale Pallets

If you have questions about a return, refund, or exchange, please contact us through the official contact information listed on our website.

Our team will review your request and provide the next steps based on your order and the condition of the merchandise.

Agreement to This Policy

By placing an order with CLT Wholesale Pallets, you acknowledge the conditions described in this Refund and Returns Policy.

We aim to keep our return process clear, fair, and easy to understand while recognizing the unique nature of wholesale and liquidation inventory.