At CLT Wholesale Pallets, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or place an order. By using our website, you agree to the practices described in this Privacy Policy. We encourage you to read this page carefully so you understand how your information may be handled.

Information We Collect

We may collect personal information when you place an order, create an account, contact our team, request a quote, schedule a pickup, or communicate with us. The information we collect may include your name, email address, telephone number, billing address, shipping address, company name, order details, and other information you voluntarily provide.

We may also collect basic technical information automatically when you visit our website. This may include your browser type, device type, IP address, referring pages, visited pages, and general website activity.

How We Use Your Information

We use personal information only when reasonably necessary to operate our business, process transactions, provide customer support, and improve our services.

Your information may be used to:

• Process and manage orders.
• Arrange shipping and freight delivery.
• Schedule local pickup appointments and reservations.
• Send order confirmations and shipment updates.
• Respond to customer questions and support requests.
• Verify transaction and billing information.
• Prevent fraud and unauthorized transactions.
• Improve our website, products, and customer experience.
• Maintain necessary business and transaction records.
• Meet applicable legal and regulatory requirements.

Orders and Payment Information

When you place an order with CLT Wholesale Pallets, we may collect information needed to process your purchase and arrange delivery or pickup. Payment transactions may be handled through third-party payment providers, banks, or other available payment services. These providers may collect and process financial information according to their own privacy and security policies. We do not claim to store complete card information when transactions are processed directly by an independent payment processor. Before providing payment information, customers should always confirm that they are communicating through our official website or verified business contact information.

Shipping and Delivery Information

When shipping an order, we may share necessary information with freight carriers, delivery companies, logistics providers, and other service providers involved in completing your delivery. This information may include your name, telephone number, delivery address, company name, and shipment details. We only provide information reasonably required to process and complete the shipment.

Local Pickup Information

Local pickup at CLT Wholesale Pallets is available strictly by appointment and reservation. When arranging pickup, we may collect your name, telephone number, order information, scheduled pickup time, and other details needed to prepare your merchandise. Customers should receive pickup confirmation from our team before visiting our location. We do not guarantee service for unscheduled walk-in visits.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences, understand website traffic, and provide a better browsing experience.

Cookies are small files stored on your browser or device. Some cookies are necessary for website functions such as shopping carts, account sessions, and checkout processes.

Other cookies may help us understand how visitors interact with our website. You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Analytics and Website Performance

We may use website analytics and performance tools to understand how visitors use our website. These services may collect information such as visited pages, browser type, approximate location, device information, and website interactions.

We use this information to identify technical problems, understand customer interests, and improve website performance.

Third-Party Services

We may use trusted third-party providers to support parts of our business, including website hosting, payment processing, email communication, analytics, shipping, fraud prevention, and order management.

These providers may receive limited personal information when necessary to perform services on our behalf.

Third-party websites and services operate under their own privacy policies. CLT Wholesale Pallets does not control how independent third parties manage information collected directly through their platforms.

How We Protect Personal Information

We use reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or online storage system can guarantee complete security. Therefore, customers should also protect their passwords, account information, and payment details.

How Long We Keep Information

We may retain customer and transaction information for as long as reasonably necessary to process orders, provide customer service, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Information that is no longer required may be deleted, anonymized, or securely retained where applicable.

Email and Customer Communications

If you contact CLT Wholesale Pallets, we may retain your communication so we can respond to your request and maintain appropriate customer service records.

We may also send transactional messages related to your order, payment, pickup appointment, shipment, account, or customer service request.

Marketing communications may include an unsubscribe option when required. Transactional messages necessary to complete an order may still be sent.

Sharing Your Personal Information

CLT Wholesale Pallets does not sell customer personal information to third parties for their independent marketing purposes.

We may share information with service providers when necessary to operate our business. This can include shipping companies, payment providers, website services, professional advisers, and fraud-prevention providers. We may also disclose information when reasonably required by law, court order, legal process, or a legitimate government request.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include requesting access to personal information we hold, asking us to correct inaccurate information, or requesting deletion of certain information where legally permitted. Some information may need to be retained for transaction records, fraud prevention, accounting, legal compliance, or other legitimate business purposes.

Third-Party Links

Our website may contain links to external websites, social media platforms, manufacturers, carriers, or other third-party services. Once you leave our website, the privacy practices of the external website apply. We encourage visitors to review the privacy policies of any third-party website they use.

Children’s Privacy

CLT Wholesale Pallets provides wholesale and liquidation merchandise services for adult customers and businesses. Our website is not intended for children, and we do not knowingly collect personal information from children through our normal business activities.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change. Any updated version will be posted on this page. We encourage visitors to review this policy periodically for changes.

Contact CLT Wholesale Pallets About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact CLT Wholesale Pallets through the official contact information provided on our website. You can also visit our CLT Wholesale Pallets website for current business information, available inventory, policies, and customer support details.

Independent Business Notice

CLT Wholesale Pallets operates as an independent wholesale and liquidation reseller. Brand names and trademarks that may appear on our website belong to their respective owners. Unless specifically stated, their appearance does not indicate sponsorship, authorization, endorsement, or affiliation with CLT Wholesale Pallets.

Last Updated: April 13, 2026