Refund & Returns Policy

At CLT Wholesale Pallets, we want every customer to understand our return and refund process before placing an order. Because we specialize in wholesale and liquidation merchandise, including overstock, shelf pulls, open-box products, customer returns, and other liquidation inventory, product condition may vary from item to item or pallet to pallet. We encourage all customers to carefully review the product description, condition, quantity, manifest information, photographs, and any special terms provided on the applicable product page before placing an order.

Returns

Eligible merchandise may be returned within 30 calendar days from the date the order is delivered. To request a return, customers must contact CLT Wholesale Pallets within this 30-day period and receive return instructions before shipping any merchandise back. Returns requested after the 30-day return period may be refused or may not qualify for a refund.

To qualify for a return, merchandise must be returned in substantially the same condition in which it was received, taking into account the condition stated in the original product listing. Where applicable, customers should include the original packaging, accessories, manuals, documentation, components, and other materials supplied with the merchandise. Customers must also provide proof of purchase, such as an order confirmation, invoice, or receipt, so that we can locate and verify the transaction. Merchandise that has been intentionally altered, damaged after delivery, improperly used, or returned incomplete may qualify for a partial refund or may be refused.

Liquidation Merchandise Conditions

Liquidation merchandise is different from standard retail merchandise and is not necessarily equivalent to new retail merchandise. Depending on the individual listing, merchandise may include overstock, shelf pulls, open-box products, customer returns, products with damaged or missing retail packaging, used merchandise, merchandise with cosmetic imperfections, or products requiring testing, repair, or refurbishment. The condition of each product or pallet will be described on the applicable product page to the extent that information is available. Normal condition variations that are clearly disclosed in the product listing are not considered defects or misrepresentation. Customers are responsible for reviewing the stated condition, quantity, manifest information, product notes, photographs, and any applicable terms before purchasing.

Non-Returnable or Restricted Merchandise

Certain liquidation products may have specific return restrictions because of their category, condition, quantity, or sale terms. Any product-specific return restrictions will be disclosed on the applicable product page or communicated to the customer before purchase when applicable. If a product is identified as final sale, non-returnable, or subject to special return conditions, those terms will apply to that product and may take precedence over the general 30-day return policy.

Damaged, Incorrect, or Significantly Misrepresented Merchandise

Please contact CLT Wholesale Pallets as soon as reasonably possible if your order arrives damaged, contains merchandise that you did not order, is missing merchandise, contains a quantity that materially differs from the quantity stated in the listing, or contains merchandise that is materially different from the description provided at the time of purchase. We may request photographs or videos of the merchandise, packaging, shipping labels, pallet, delivery documents, and other relevant information so that our team can properly investigate the issue. If we determine that merchandise was damaged during delivery, shipped incorrectly, or is materially different from the applicable product description, we will work with the customer to determine an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, partial refund, full refund, or another mutually agreed solution.

Return Authorization

Please do not ship merchandise back to CLT Wholesale Pallets without first contacting us and receiving return instructions. Unauthorized returns may result in delays, additional shipping costs, or difficulty identifying your order. When requesting a return, customers should provide their name, order number, date of purchase, product or pallet purchased, reason for the return, and photographs or other supporting information when requested. After reviewing the return request, our team will provide the applicable return instructions.

Return Shipping

Unless otherwise stated, customers are responsible for return shipping costs for eligible returns resulting from a change of mind, ordering the wrong product, or another reason unrelated to an error by CLT Wholesale Pallets. If CLT Wholesale Pallets confirms that merchandise was shipped incorrectly or was materially damaged or misrepresented, we will provide instructions regarding the applicable return shipping arrangements. For pallet or freight returns, customers should contact us before arranging transportation because freight return requirements may differ from standard parcel returns. For valuable merchandise, customers should use an appropriate trackable shipping method and retain proof of shipment until the return has been fully processed.

Shipping and Freight Charges

Unless otherwise stated, original shipping, freight, delivery, and related transportation charges are non-refundable. For freight shipments, additional transportation, liftgate, residential delivery, storage, handling, carrier, or other related charges may apply depending on the shipment and destination. Customers should contact CLT Wholesale Pallets before returning a pallet or freight shipment to obtain the appropriate return instructions and confirm any applicable transportation requirements.

Refunds

After an approved return is received, CLT Wholesale Pallets will inspect the merchandise to determine whether it satisfies the applicable return requirements. Once the inspection has been completed, we will notify the customer whether the return has been approved or rejected. If the return is approved, the applicable refund will be processed within 30 days after completion of the return inspection.

Approved refunds will be issued using an appropriate payment method, depending on the circumstances of the transaction and the payment method available for processing the refund. Customers should understand that their bank, payment provider, or financial institution may require additional processing time before the funds become available. If merchandise is returned incomplete, damaged after delivery, materially altered, improperly used, or otherwise fails to meet the applicable return requirements, the refund may be reduced or denied.

Exchanges

Exchanges may be available for eligible merchandise upon request. Because liquidation inventory changes frequently, we cannot guarantee that the same product, model, size, color, quantity, or pallet configuration will be available when an exchange is requested. If the requested replacement is unavailable, we may offer an alternative resolution, including an applicable refund.

Manufacturer or Retailer Returns

Customers should not return merchandise directly to the manufacturer, retailer, marketplace seller, or another third party unless specifically instructed by CLT Wholesale Pallets. All returns under this policy must follow the return instructions provided by CLT Wholesale Pallets.

Refused or Abandoned Shipments

If a customer refuses delivery or abandons a shipment for reasons unrelated to an error by CLT Wholesale Pallets, the customer may be responsible for applicable return freight, storage, handling, carrier, or other costs incurred as a result of the refused or abandoned shipment. Any refund will be subject to the applicable return terms and may be reduced by charges incurred in connection with the shipment or return.

How to Start a Return

To request a return, please contact CLT Wholesale Pallets using the official contact information provided on our website. Customers should provide their name, order number, purchase information, and the reason for the return. Please wait for confirmation and return instructions before sending merchandise back. Sending merchandise without authorization may cause delays in processing the return.

Contact Us

If you have questions about a return, refund, exchange, damaged shipment, incorrect merchandise, or product condition, please contact CLT Wholesale Pallets using the official contact information listed on our website. Our team will review your request and provide the appropriate next steps based on your order, the product listing, and the applicable terms of this policy.

Changes to This Policy

CLT Wholesale Pallets may update this Refund & Returns Policy from time to time. The version published on this page will apply to purchases made after the applicable effective date, subject to any rights or obligations that cannot legally be changed.

Agreement to This Policy

By placing an order with CLT Wholesale Pallets, you acknowledge that you have reviewed and agreed to the applicable terms of this Refund & Returns Policy, including any product-specific return conditions disclosed on the applicable product page. Our goal is to provide a clear and transparent return process while recognizing the unique characteristics of wholesale and liquidation merchandise.